The Organization shall:

1. Take reasonable steps to collect coinsurance, copays and deductibles for clinical services rendered;
2. Not routinely waive, discount, or refuse to collect payment in violation of service contract terms or applicable regulations;
3. Implement a process for patients to demonstrate and attest to financial hardship before waiving or discounting payments for clinical services; and
4. Make reasonable attempts to return any overpayments with 60 days or sooner pursuant to insurance coverage documents and in compliance with applicable regulations.