Standard 9.02 – Complaints and Grievances
admin2022-06-12T13:19:00-04:00The Organization shall: Have a straightforward grievance reporting mechanism that strives to preserve the
The Organization shall: Have a straightforward grievance reporting mechanism that strives to preserve the
The Organization shall document, train, and disseminate an organizational code of ethics.
The Organization shall use evidence-based, developmentally appropriate assessments that align with its stated program
The Organization shall: Implement and maintain a quality assurance program engaged in ongoing measurement,
The Organization shall: Measure and review patient and caregiver satisfaction at least annually; and
The Organization shall: Support the principle of least restrictiveness; Only use seclusion or restraint
The Organization shall secure written consent from patients or their legal guardians prior to
The Organization shall publish, update, and share a Patient Handbook or patient packet with
The Organization shall promote patient rights and responsibilities that incorporate applicable regulatory requirements and
The Organization shall: Train its clinical providers and support staff on the key principles